Viral or Vanished · Public information
Contact & Support
Get in touch about Viral or Vanished, an account, music rights, community safety or a partnership.
What to include
For technical issues: device, relevant page, general error description and time. For a community report: track/profile link and reason. For copyright complaints: identify the work and material at issue. Do not send passwords, private access tokens or payment card details.
Current service status
The public website is in pre-launch. Account creation, uploads, voting, community messaging and sponsor purchases are not yet enabled on the website. Help requests currently use email; live-chat support is not available.
Accessibility
If a page or service is difficult to use with your device or assistive technology, contact support and describe the barrier. We aim to improve keyboard navigation, readable contrast, captions and accessible controls as the platform develops.